by Andrew Graham, managing director, risk management services for Wright Specialty Insurance, a National Programs company. This article appeared in Big I’s Jan. 2022 magazine. Cyberbullying is a side effect of internet use by students. It typically combines two or more factors, such as the broad reach of the internet, the cloak of anonymity and a… Read More
Technology
Turning crisis into opportunity: Insurance claims technology
This article was written by ACM President Dhara Patel and appeared in the Sept. – Oct. 2021 issue of Claims Magazine. ACM is part of National Programs and Services. There’s a saying, “Never let a good crisis go to waste.” In… Read More
How ACM’s Insurtech tools help streamline the claims process
How does ACM streamline their claims process? It starts with their state-of-the-art claims platform. ACM has added various Insurtech tools to increase claims handling speed and accuracy, from chatbots and drones, to inspection tools and automated first contacts. American Claims Management (ACM), one of National Programs’ services companies, is a nationwide third-party claims administrator specializing… Read More
How ACM’s subrogation tool was created by our Data Science team
How our Data Science team and ACM built an innovative subrogation tool When ACM wanted to identify more subrogation opportunities, they called on National Programs’ Data Science team. Working together, they created a list of keywords from closed subrogated claims to use as identifiers for potential high opportunity claims for subrogation. Using machine learning and… Read More
How National Programs’ shared services helps companies grow
Protector Plans has taken advantage of many of National Programs’ shared services to increase productivity, improve the customer experience and drive growth. Protector Plans represents multiple professional programs including those for dentists, lawyers, physicians and optometrists. Their house of brands also includes event cancellation and parcel insurance. Several areas underwent significant improvements in the last… Read More
Transforming into a digital-first company
by Jimmy Saldana, National Programs’ Director of Strategic Innovation, as published in CB Insights Insurance is not an industry that was built to be digital-first. Legacy systems and burdensome regulations present challenges that do not allow us to move as fast as other industries moving towards becoming digital-first companies. In today’s world, customers expect a… Read More
How National Programs’ Information Systems supports MGAs
National Programs provides invaluable Information Systems support to MGAs “Finding technology solutions for diverse, specialized insurance products can be a challenge for any MGA.” We sat down recently with Arrowhead CIO Adam Nordost to discuss the invaluable help his Information Systems (IS) team provides to National Programs’ 29 companies. The first step in Information Systems… Read More
How innovative technology has paved the way for MGA growth
How National Programs’ innovative technology focus has boosted their companies’ growth National Programs and parent company Brown & Brown pride themselves on the innovative technology built within its four walls as well as brought in from the Insurtech world. These innovations, in the form of new platforms, tools and more have already begun to increase… Read More
How Quick Quote’s innovative technology helped streamline the quoting process
Quick Quote takes the “work” out of workers’ comp Although it’s a vital coverage for every business, workers’ compensation is complicated and often difficult to quote and write. Arrowhead, part of National Programs, launched an online system that radically streamlined the process several years ago. Called Quick Quote, the platform was upgraded last fall to… Read More