Value stream mapping (VSM) is a lean manufacturing technique to analyze, design and manage the flow of materials and information required to bring a product to a customer – in this case, renewals. Arrowhead Tribal’s team of underwriters and underwriting assistants came together earlier this year for a day-and-a-half session of VSM to help them streamline… Read More
Innovation
How Arrowhead E&S launched a new fraternity liability program in 6 months
How we surpassed a competitor by creating a better insurance product Arrowhead’s Excess & Surplus Lines was barely a year old when Bill Murray, president of Arrowhead E&S, was approached by Peachtree Special Risk Brokers and Omni Insurance, an Atlanta retail agency, to create a better liability market for fraternities. Arrowhead is part of Brown… Read More
How our Strategic API team is broadening our market reach
“Our venture into APIs and third-party distribution platforms started in 2020. Using an API, we wanted to allow agents to submit business in a more streamlined fashion, which will increase our submissions and bound policies,” explains Tiffany Poletti, Core Commercial’s COO. “Whether you call them aggregators, comparative raters or third-party distributors, they create a greater… Read More
How our business analyst team plays a key role in product launches and growth
National Programs’ Business Systems Analysts, 27 strong, help our companies and new acquisitions better align themselves for growth. The team impacts product development and launch and product maintenance (particularly with regards to rate changes and filings). The team is also instrumental in integrating products with comparative raters (via API). National Programs is a conglomeration of… Read More
Turning crisis into opportunity: Insurance claims technology
This article was written by ACM President Dhara Patel and appeared in the Sept. – Oct. 2021 issue of Claims Magazine. ACM is part of National Programs and Services. There’s a saying, “Never let a good crisis go to waste.” In… Read More
How ACM’s Insurtech tools help streamline the claims process
How does ACM streamline their claims process? It starts with their state-of-the-art claims platform. ACM has added various Insurtech tools to increase claims handling speed and accuracy, from chatbots and drones, to inspection tools and automated first contacts. American Claims Management (ACM), one of National Programs’ services companies, is a nationwide third-party claims administrator specializing… Read More
How ACM’s subrogation tool was created by our Data Science team
How our Data Science team and ACM built an innovative subrogation tool When ACM wanted to identify more subrogation opportunities, they called on National Programs’ Data Science team. Working together, they created a list of keywords from closed subrogated claims to use as identifiers for potential high opportunity claims for subrogation. Using machine learning and… Read More
Transforming into a digital-first company
by Jimmy Saldana, National Programs’ Director of Strategic Innovation, as published in CB Insights Insurance is not an industry that was built to be digital-first. Legacy systems and burdensome regulations present challenges that do not allow us to move as fast as other industries moving towards becoming digital-first companies. In today’s world, customers expect a… Read More
How National Programs’ Information Systems supports MGAs
National Programs provides invaluable Information Systems support to MGAs “Finding technology solutions for diverse, specialized insurance products can be a challenge for any MGA.” We sat down recently with Arrowhead CIO Adam Nordost to discuss the invaluable help his Information Systems (IS) team provides to National Programs’ 29 companies. The first step in Information Systems… Read More
How National Programs’ carrier relationships help launch programs and expand business
When Wright Flood identified a unique opportunity in the marketplace for private flood insurance several years ago, they began developing a product to fill the recognized coverage gap. Once the product was developed and carrier Zurich North America was onboard, the first policy was written in less than 10 months, on an admitted program filed… Read More